USA + Canada Returns Policy

You must e-mail us to begin the return process.

We can only accept returns on unused products in their original packaging in the complete original quantity, and on unused tools.
We cannot accept returns of Weldbond glue from customers in northern locales during the winter as it may freeze during transit.

We do not pay for return shipping, and cannot refund the original shipping because our products tend to be heavy and expensive to ship. Please e-mail us before ordering if you have any questions about the products, for help with determining tile colours, or questions about how much tile you need for your product. E-mailing in advance can prevent future headaches.

We do not charge a re-stocking fee on returned products.

Please mail your return to us within 48 hours of us giving you return authorization, and please include your order number written on piece of paper inside the box. Including the original invoice also works if you have it available.