Information Regarding Directive 2011/83/EU
All products listed on the website have detailed product descriptions provided.
Business information including address is listed at the bottom of each page.
All customer service interactions are handled via e-mail: [email protected]
Delivery to the EU can take multiple weeks and is subject to Customs delays. EU customers are encouraged to e-mail us before ordering for transit time information.
Shipping schedule information is provided on the Terms and Conditions page.
Reimbursement will be made for the original cost of the order, or as applicable, partial cost if only some of the materials are returned.
Pursuant to Article 14(1), the customer is responsible for the price of return shipping.
European Union information concerning the exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from a sales contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us by e-mail to [email protected] of your decision to withdraw from the sales contract by an unequivocal statement in the e-mail.
To meet the withdrawal deadline, it is sufficient for you to send your e-mail concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from a sales contract, we shall reimburse to you all payments received from you for that particular order, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of Priority Mail Express International, or any other type of delivery other than the least expensive type of standard delivery offered by us, which for almost all international orders is Priority Mail International), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from the sales contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement
You shall send back the goods to Mosaic Art Supply, 2964 Alcove Dr, Scottdale, GA 30079 USA without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.