Mosaic Art Supply, LLC (warehouse)
2964 Alcove Drive
Scottdale, GA 30079
We do all of our customer service via email. We answer all emails very quickly, and email allows us to understand and answer your questions with much better clarity than you’d ever get from a call center. When you email us, you always talk to a real human who can help you right away.
We’ll never give you a run-around – you’re emails are always answered by our employees right here in the warehouse. The same ones picking, packing and shipping your order.
Email has the added benefit of allowing us to offer project advice, share photos, and links to helpful pages and specific products.
E-Mail Is Best
If you have trouble sending to the email address above, please email Joe Moorman at the gallery [email protected]
Placing order via our website is more secure than placing an order over telephone for this reason: When you pay with a credit card on our website, that information is given directly to the payment processor via a safe, encrypted channel. We don’t retain any credit card information at all, so your information is secure in that regard. This is much, much more secure than sending us your payment information over telephone or other means. When we put in the payment info for you, we are transmitting it on the same encrypted channel that is used when you check out. Because of this, it is actually faster to place your order online.
Please use email and help us keep your prices low. Our phone is for delivery drivers, and is not regularly monitored. Usually we have a very detailed answer posted online, and we can email you the link in a snap.
The following issues are best resolved by email:
- tracking numbers
- where is my order?
- damaged or missing packages
- clarification of colors
- errors in your order
- project advice
- grout disasters
- how to order
- shipping time
If you are faxing us a PO order, then please create an order at our website and select MONEY ORDER as the payment option. An order in our website makes sure that your items are not sold to other customers and that the shipping/insurance cost for your PO are correct.
Mosaic Art Supply’s warehouse in Scottdale is NOT open to the public for walk-in retail sales.Our insurance policy and our manufacturing activities do not allow uninvited visitors.
Contractor pickup is available for ONLINE orders over $500. Please do not show up without first placing an order online. Our employees cannot allow you to enter without your invoice number.
Warehouse address (no public access): Mosaic Art Supply, LLC 2964 Alcove Drive Scottdale, Georgia 30079