Policies

Payment Methods

We accept Visa, MasterCard, Discover, American Express, PayPal and money orders. PayPal is a secure service that allows customers to send payments from credit cards (including American Express) without giving your credit card number to each merchant. You pay no fee to send payments. The small service fee is deducted from the money that merchants receive.

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Phone Orders

We don’t accept phone orders because we want our customers to be happy and successful, and talking on the phone is never a substitute for reading product descriptions.

Security and Privacy

Mosaic Art Supply does not share or sell customer data, and our credit card processing is encrypted and done using the bank’s server instead of our website server. Our entire website including checkout uses 256-bit encryption. Read more about security and privacy at Mosaic Art Supply.

Make sure that your antivirus software has been updated and periodically run scans of your computer. Remember, credit card theft is much more likely on a customer’s own unprotected computer than it is on a merchant’s website.

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Urgent Orders

UPS Next Day Air orders placed after 2pm eastern cannot ship before the following weekday. The reason is simple: UPS picks up between 4 and 4:30pm eastern.

Most orders will ship within 1 to 2 business days. Large or special orders may take longer.

UPS Next-Day Air, 2nd Day Air and 3-Day Select refer to business days (M-F) and do NOT count weekends and holidays. That is UPS policy, not ours.

If you need something urgently, go ahead and place the order instead of waiting for us to reply to an email. If you are concerned if it will arrive by your deadline, then paste the following message in the Special Instructions during checkout: “Cancel this order if it won’t arrive by day/date.”

Do not put any other questions or conditions on an urgent order. That is a sure way to have your order held up in the warehouse.

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Shipping USA

The cost of shipping orders in the US is based on weight and ZIP code.

Orders ship from our warehouse in Scottdale, Georgia 30079.

Customers choose their method of shipping during checkout.

We only ship orders Monday-Friday. If you have to have your order rushed please e-mail us at [email protected] to let us know.

Methods of shipping include UPS Ground, Next-Day Air, 2nd Day Air, and Priority Mail.

The flat-rate boxes are $7.15 SMALL, $13.60 MEDIUM and $18.85 LARGE as of February 18, 2017.

Click here to see what fits in flat-rate boxes.

The cheapest shipping option for most orders is USPS Priority Mail. The map below shows expected transit times for USPS Priority Mail orders. If your order is a rush please mail us at [email protected] as soon as possible to let us know.

Expected Delivery Times USPS Priority Mail
Expected delivery times for USPS Priority Mail mailed from our post office at zip code 30030.
An interactive map can be viewed here.
“Exceptions apply and delivery time is not guaranteed.”

Very small orders (less than 11 ounces) can ship using UPS First-Class Mail.

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Shipping INTERNATIONAL

Mosaic Art Supply ships around the globe using Priority Mail.

During checkout, the website will show you the cost of shipping your order based on its weight.

The INTERNATIONAL flat-rate boxes are as follows:

SMALL Flat-Rate Box$34.95 US4lbs21.9cm x 13.6cm x 4.1cm
MEDIUM Flat-Rate Box$66.50 US9kg27.9cm x 21.6cm x 14cm
LARGE Flat-Rate Box$86.95 US9kg30.5cm x 30.5cm x 14cm

NOTE: There are cheaper rates for customers in CANADA and MEXICO:

SMALL Flat-Rate Box to CANADA OR MEXICO$24.95 US
MEDIUM Flat-Rate Box to CANADA OR MEXICO$45.95 US
LARGE Flat-Rate Box to CANADA OR MEXICO$59.95 US

The boxes are relatively small, so buy tile and avoid things like grout and glue that can be purchased locally.

Please remember that your country may charge you a customs duty or tax when you receive the package, and this fee is not included in our shipping charge.

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Returns Policy

Except for manufacturer defects on tools only within 30 days, all sales are final and cannot be refunded.

However, we occasionally grant exceptions on a very limited basis with a 15% restocking fee, IF the customer has done the following:

  • Read product descriptions, including dimensions, before ordering
  • Ordered samples first if unsure about colors, especially if you are trying to match colors to walls, carpets, etc. at home and needing more than a few square feet of any particular color.

We have been forced to charge the 15% restocking fee to account for the labor of packing the order in addition to the admin and credit card fees. Remember, we are trying to keep tens of thousands of artists supplied. We can’t do that and have 5 or 20 pounds of stuff constantly in route to and from thousands of different home improvement projects.

Unauthorized returns will not be credited or refunded.

E-mail us to request a return authorization.

We cannot refund the shipping on refused shipments, so please email us promptly if you change your mind, and we will try to stop the package before it leaves the warehouse. Keep in mind that most orders ship within 24 – 48 hours.

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Product Variations

Note that natural stone and glass tile can vary slightly in color between manufacturer batches.

Please order enough for the job and avoid matching colors between multiple orders if possible.

As always blend different boxes or bags of tile together before installing.

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Purchase Orders

We do take POs. Our only requirement is that you place an unofficial website order and select MONEY ORDER as the payment method. In the Order Notes during checkout, please paste the following:

“For estimation purposes only. Not an official order. Wait for possible PO.”

PLEASE MAKE SURE THAT YOU CLICK ALL THE WAY THROUGH THE CHECKOUT AND SUBMIT THE ORDER, ELSE THERE IS NO RECORD OF IT ON OUR END.

An unofficial website order is REQUIRED because:

  • It makes sure that all items are available and aren’t being purchased by someone else.
  • It allows you to fill out your PO correctly, including shipping charges.
  • We need the unofficial website order for tax, inventory, and accounting reasons.

You can e-mail or Fax your PO to us at 404-795-0444. Make sure you write the invoice number from our website on your PO because we get MANY school orders and repeat orders.

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Professional Discount

Sales Tax Certificate or Business License required. $500 per order minimum. Applications usually processed within a few hours. If you are a mosaic professional with a valid business license, e-mail us to apply. No one-time buyers please. This is a professional artist and contractor discount.

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Retail Location?

No. Mosaic Art Supply’s warehouse in Scottdale is not open to the public for walk-in retail sales.

Our insurance policy and our manufacturing activities do not allow uninvited visitors.

Contractor pickup is available for ONLINE orders over $500. Do not show up without first placing an order online. Our employees will not allow you to enter without your 5-digit invoice number.

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Warehouse address (no public access):

Mosaic Art Supply, LLC
2964 Alcove Dr
Scottdale, Georgia 30079

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Samples

Samples are available at low cost.

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Catalogs

We don’t have a printed catalog. By not using printed materials, our prices are about 15% cheaper than they would be. E-mail us if you have questions about individual items.

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Sales Tax

Customers with Georgia addresses are automatically charged local sales tax by law. There is no tax charged for other customers.

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Mosaic Instructions and Liability

No warranty is implied by any instructions posted on our websites or emailed to individuals. Use at your own risk. Read manufacturer safety instructions for grout, adhesives and tools. Wear goggles when cutting mosaic materials or mixing grout. Mosaic materials are often sharp. Keep out of reach of children. Do not overload patio tables with mosaic materials so that the table becomes unstable (top heavy). You should also make sure that the table frame can support the overall weight.

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Risk, Loss and Disclaimers

Mosaic Art Supply, LLC and Joe Moorman make no warranties express or implied about our mosaic instructions, our websites, the materials sold therein or the suitability of either the website, the mosaic instructions or the materials for any purpose.

Customers assume all risk of loss or damage for materials in transit once they leave our Atlanta facility.
However, orders shipped via UPS are automatically insured for their value up to $99.

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Copyright

This website, including text, images, layout and design, are copyright 2003, 2011, 2015 J.E. Moorman. All rights reserved. No part of this website is to be modified, reproduced or distributed without express permission.

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